Trading Terms

For guaranteed same day dispatch orders that will be sent in a parcel/box/delivery bag – 1kg & 5kg must be received before 16:30.
For guaranteed same day dispatch orders that will be sent on a pallet must be received before 14:30.
Carriage charges are at cost.
Goods can be dispatched on a pre-10am service, an am service (before noon) or a 24hr service (before 18:00).

Always check goods on arrival; if goods are signed for as ‘received in good condition’ and are later found to be damaged no claim can be made and you will have to arrange replacement at your own cost.
Always sign for goods as ‘unexamined’.
Damage in transit i.e. via carriers, must be reported on the day of receipt. Photos must be taken of damaged goods received and emailed to us immediately.

Goods correctly supplied cannot be returned without R.E.S.L’s prior agreement.
A 25% restocking charge will apply on any goods returned as unwanted within the first 2 weeks of purchase.
A 50% restocking charge will apply after the first 2 weeks of purchase, up to 1 month of purchase.
After 1 month of purchase we will not accept any unwanted returns.
Goods must be returned in good condition.

30-day trading accounts can be set up once the filled in account application form has been returned and approved. Until then any orders will have to be paid for on a cash account basis. Accepted forms of payment for orders placed over the phone or via email are: debit/credit cards (all cards are accepted apart from American Express) and bank transfer.
Payment terms for credit account holders unless otherwise agreed are 30 days from the date of invoice.
If payment for goods is not made and legal action has to be taken, any costs that are accrued will be added to the outstanding balance of said account.